Terms & Conditions
Last updated: 8 October 2026
1. About these Terms
These Terms & Conditions are the agreement between you and My Digital Sahabi Solutions (SSM Registration No. 202603108007 (NS0322063-U)), a business registered in Malaysia ("Sahabi", "we", "us"). They cover your use of the Sahabi website and app at sahabi.my. By creating an account, continuing as a guest, or using Sahabi in any other way, you agree to these Terms, our Privacy Policy and our Disclaimer. If you do not agree, please do not use Sahabi.
2. Who can use Sahabi
You must be at least 18 years old to use Sahabi. You may add children to a plan as travellers if you are their parent or guardian. The information you give us must be accurate, and you should keep it up to date. You can try Sahabi as a guest without registering. A guest plan is stored temporarily and is deleted after 7 days without activity, unless you save it to a free account first.
3. Your account
Your account is for you alone. Keep your password private. You are responsible for what is done through your account, so tell us at once if you think someone else has used it.
4. What Sahabi is, and is not
Sahabi is a planning tool. It helps you plan and organise an Umrah trip: budget, flight and hotel search, transport, itinerary, checklists and guides. Sahabi is not a travel agency, airline, hotel, transport operator or visa agent, and we are not affiliated with any of them. We do not sell, book or guarantee any travel service. Any booking you make is an agreement between you and that provider. Information shown in Sahabi, such as flight and hotel prices and availability, train schedules, visa requirements, exchange rates, prayer times and weather, comes from third-party sources or general references. It can be out of date or wrong. Always confirm it with the provider or the relevant authority before you pay or travel. Religious guidance in Sahabi is for general reference. For a ruling that fits your own situation, consult a qualified scholar.
5. AI Muttawif
AI Muttawif is an AI assistant included in Premium. Its answers are generated by a computer model. They can be incomplete or wrong, and they are not a fatwa or professional advice of any kind. Check anything important with a qualified person. Do not type sensitive personal information into the chat, such as passport or identity card numbers, bank details or health information. Your messages are sent to our AI provider to produce the answer, as described in the Privacy Policy.
6. Free and Premium
Sahabi has a Free package and a Premium package. The features of each are shown on the Subscription page. We may add, improve or change features over time. When your Premium ends, your account returns to the Free package. Your plans and data stay in your account, Premium features are locked, and the Free limit on new plans applies again.
7. Payments, renewals and refunds
Prices and currency. Prices are shown on the Subscription page, in Ringgit Malaysia (RM) for visitors in Malaysia and in US dollars (USD) elsewhere. You pay the price and currency shown at checkout. Your bank or card issuer may add its own fees or exchange charges. We may change our prices. A new price never affects a pass you have already bought. For the monthly plan, we will tell you before a new price applies to your renewals, and you can cancel before it does. Payment processing. Payments are handled by Stripe. We do not receive or store your card number or your online banking login. The charge appears on your statement as SAHABI SUBSCRIPTION. Passes (6 months and 12 months). A pass is a one-time payment and never renews. Premium starts when your payment is confirmed and runs for the number of calendar months you bought. If you already have Premium, the new pass time is added after your current Premium ends. Monthly plan. The monthly plan is charged when you subscribe and then every month on the same date, until you cancel. It must be paid by card. You can cancel at any time under Account, Manage subscription. After you cancel, Premium stays active until the end of the month you have already paid for, and you are not charged again. The monthly plan cannot be started while a pass is active. Failed monthly payments. If a monthly payment fails, we try again over the next few days and your Premium continues for a short time. If payment still fails, the subscription is cancelled and your account returns to the Free package. Buying a pass while on the monthly plan. You may buy a pass while you have a monthly plan. When the pass payment succeeds, the monthly plan is cancelled automatically and you are not charged for it again. The pass time starts when the month you have already paid for ends. Promotions. A promotional price applies only as stated in the promotion. Refunds. All payments are final. We do not give full or partial refunds, including for unused time, after a cancellation, or if you stop using Sahabi. If you believe you were charged in error, for example charged twice for the same purchase, contact us and we will put it right. Nothing in these Terms removes any right you have under Malaysian consumer law that cannot be excluded by agreement.
8. Acceptable use
You agree not to: • use Sahabi for anything unlawful or to harm other people • copy, scrape or collect content or data from Sahabi by automated means • try to get around security, usage limits or payment, including the limits of the Free package • share your account, or resell access to Sahabi • upload anything unlawful or harmful, or anything you have no right to share • interfere with the service or with other users
9. Your content and other people's information
The plans, notes, bookings and files you add remain yours. You give us permission to store and process them only so that we can provide Sahabi to you, which includes showing a plan to the members you invite. Members you invite to a plan can see what is in that plan. Invite only people you trust. If you add other people's details, such as names, email addresses, bookings or visa details, you confirm that you have their permission. Keep your own copies of important documents. Sahabi is not a backup service.
10. Our content
The Sahabi name, logo, design, software, text and guides belong to us or to those who license them to us. You may use them for your own trip planning. You may not copy, republish or sell them without our written permission.
11. Availability and changes to the service
We work to keep Sahabi available, but we do not promise that it will always be available or free from errors. We may carry out maintenance, and we may change, suspend or withdraw features. When a change is significant, we will give notice on the site where we reasonably can.
12. Ending your use
You can stop using Sahabi at any time. To delete your account, email us from your registered email address and we will delete it within 30 days. Deleting an account ends any Premium and any monthly plan at once, with no refund. We may suspend or close your account if you seriously or repeatedly break these Terms, or if the law requires it. Where it is reasonable, we will warn you first. No refund is given in that case.
13. Our responsibility to you
To the extent the law allows, Sahabi is provided as it is, without any guarantee beyond what these Terms say. We are not responsible for: • decisions, bookings or payments you make with third parties • loss caused by relying on prices, schedules, requirements or AI answers without checking them • events outside our reasonable control • data removed because you deleted it or because a guest plan expired If we are liable to you for any reason, our total liability is limited to the amount you paid us in the 12 months before the claim arose. Nothing in these Terms limits any liability that cannot be limited under Malaysian law.
14. Changes to these Terms
We may update these Terms. The date at the top shows the latest version. If a change is significant, we will give notice on the site or by email before it takes effect. If you keep using Sahabi after that, you accept the updated Terms. If you do not agree, stop using Sahabi and cancel any monthly plan.
15. Governing law
These Terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute.
16. Contact
My Digital Sahabi Solutions (SSM Registration No. 202603108007 (NS0322063-U)) Email: mydigitalsahabi@gmail.com